TERMS & CONDITIONS

Privacy Policy & Terms of Use

Please read these terms carefully before using this site. This site is owned and operated by Raptor Cycling Company Limited along with its subsidiaries and affiliates. By using this site, you agree to the Privacy Policy and Terms of Use outlined below. If you do not agree with these terms, please do not use this site. We reserve the right to modify, add, or remove portions of these terms at our discretion. Please check back periodically for updates. Your continued use of this site after changes have been posted will constitute your acceptance of the revised terms. These terms were last updated on December 30, 2019.

Privacy Policy

Your privacy on the Internet is important to us. As part of operating this site, we collect certain types of information about users. We want to inform you about the types of information we gather and how we use it.

Information We Collect

We collect two main types of information from users: personal data (such as names and email addresses) and aggregate data (such as traffic patterns on the site, e.g., daily user logins).

Personal Data

Personal data is collected when users provide information to us, such as when registering for newsletters, answering surveys, purchasing items from the online store, participating in online auctions, or entering contests. When you register or request information, we typically need you to provide your name, email address, mailing address, phone number, and credit card information (for purchases). We may also collect personal correspondence, such as emails or letters, into a file specific to you.

Aggregated Information and Usage Information

We collect aggregate information, such as page access data and voluntarily provided user information (e.g., survey responses), through various methods. We also automatically track certain information about your usage of the site, including the URLs you visit, your browser type, and your IP address. An IP address is assigned to your computer when you browse the web. Web servers use IP addresses to identify your computer. We do not link IP addresses to personal identifiers, so you remain anonymous to us.

Use of Cookies.

Please refer to our cookie policy for details.

Use of Information Collected

We use both personal and aggregate information for various purposes, including fulfilling orders, administering information requests, tracking policy compliance, and improving our services. We may use your email address for customer service or billing issues. Personal and aggregate information also helps us improve the content of our online store, perform system administration, customize content, and notify you about updates or promotions. You may opt-out of receiving promotional information by updating your account settings or replying with "UNSUBSCRIBE" to any email. We may also use your information to resolve disputes and enforce our Terms of Use.

Disclosure of Information to Third Parties

We do not sell, trade, rent, or otherwise provide your personal data to third parties without your consent. However, we may share aggregate data with third parties for advertising and promotional purposes. We cooperate with law enforcement and third parties to enforce intellectual property and legal rights.

Links to Other Sites

This site may contain links to other sites that do not follow our privacy practices. If you click on an advertisement or link, you may be redirected to a different site. These sites may collect data and use it differently than we do. We are not responsible for these sites.

Security

We take the security of your personal information seriously and implement various measures to protect it. While we strive to protect your information, we cannot guarantee its complete security. We use SSL encryption for credit card transactions and password protection for account information. However, no data transmission over the Internet is entirely secure.

Terms of Use

Ownership; Restrictions on Use of Materials

All content on this site, including text, graphics, and code, is owned by or licensed to us. We may change the content of this site at any time without notice. You may download, view, and print content for informational, non-commercial purposes only. You may not use, modify, or distribute content without our prior written permission. Raptor and other trademarks are our property or the property of third parties. Unauthorized use of these marks is prohibited.

Forums

Forums on this site are provided for non-commercial use only. Harassment or abusive language is prohibited. You may not upload or distribute content that is illegal, defamatory, or offensive. By submitting content to a forum, you grant us a perpetual, royalty-free license to use and distribute your materials. We are not responsible for user-generated content but reserve the right to remove inappropriate materials.
EU/US Data Privacy Framework, UK Extension, and Swiss-U.S. Data Privacy Framework Statement
Raptor Bicycle Corporation complies with the EU-U.S. Data Privacy Framework, its UK Extension, and the Swiss-U.S. Data Privacy Framework. We are committed to the principles of these frameworks and handle personal data in accordance with them. For more information, visit www.dataprivacyframework.gov. If you have unresolved complaints, you may submit them to the American Arbitration Association.

Web Accessibility Policy

We are committed to ensuring our website is accessible to individuals with disabilities. For assistance, please email accessibility@raptorcycling.com

Disclaimer

The content on this site is provided "as is" without warranties. We disclaim all warranties, express or implied. We do not guarantee uninterrupted operation, error-free performance, or freedom from viruses. Your use of the site is at your own risk.

Information and Pricing

Prices on this site are MSRP and subject to change. Prices displayed in the shopping cart are available through Raptor only. Sale and closeout pricing is available on our site.

Use of a Live Chat System

We collect and store your chat name, email address, and chat content for the duration of the chat. Cookies are used to operate the chat function. You may disable cookies in your browser settings, but this may affect chat functionality.